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What You Need to Know Before You Play

Access to aa990 depends on your local law and the eligible region you're in — we want you to understand exactly where you stand before opening an account.

Eligibility by local lawbKash, Nagad, Rocket transactions coveredAccount-level enforcementRegion-specific access rulesYour rights as an account holder
aa990 What You Need to Know Before You Play
CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about eligibility, account restrictions, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles these directly. Raise your query through the channel that suits you — we respond with the relevant policy detail and your account record in view.

Team online

Live Chat

Open the chat window from any page on aa990. Share your account ID and the specific legal or payment issue. We pull your transaction record and respond directly.

Email Support

Write to our support address with your registered email and a clear description of the issue. Disputes involving Nagad or Rocket payments should include the transaction reference.

Account Help Centre

Log into your account and navigate to the Help section. Account-level legal queries — including eligibility checks and wallet verification status — are handled there.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data and payment records are held securely and used only for the purposes set out in our conditions. Here is how we manage the four areas that matter most to you as an account holder on aa990.

Data Handling

Account details and wallet identifiers — including bKash and Nagad numbers — are stored with encryption. We do not share your data with third parties outside of legal obligation or payment processing.

Cookie and Session Policy

We use session cookies to keep your account active across pages. Browser-based access and mobile access share the same session, so switching devices mid-session does not log you out automatically.

Account Security

Login requires OTP verification tied to your registered mobile number. If we detect unusual access patterns — multiple regions, rapid wallet changes — your account may be paused pending your confirmation.

Retention and Deletion

We keep your account and transaction history for as long as required by our operational and regulatory conditions. You may request a data summary or deletion review by contacting support with your registered details.

Legal Conditions — Frequently Asked Questions

These are the questions we get most often about eligibility, account rights, and how our legal conditions work in practice for account holders in Bangladesh.

Access depends on your local law and whether your region is eligible. We recommend checking the laws that apply to you before opening an account, as we cannot make that determination on your behalf.

Pending transactions are reviewed against your account record. Funds already confirmed in your wallet are not automatically forfeited — raise a dispute through live chat with your transaction reference.

Log in and contact us through the Help section or email support with your registered details. We will provide a summary of the data we hold against your account within a reasonable timeframe.

Yes — conditions may be updated to reflect regulatory or operational changes. We aim to notify you via your registered contact, but continued use of the platform after an update constitutes acceptance.

Write to support with your account ID, the decision you are disputing, and any relevant Rocket or Nagad transaction references. We review each case against the conditions active at the time of the action.

Records are retained for as long as our operational and legal obligations require. You can request a deletion review through support, and we will assess it against the retention conditions in force.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.