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Terms and Conditions That Govern Your Account

These terms set out the rules for using your aa990 account — from how you open it and fund it with bKash, Nagad, or Rocket, to how we handle withdrawals, disputes, and account access.

Account eligibility rulesbKash, Nagad, Rocket wallet useWithdrawal and verification stepsAccount suspension conditionsGoverning jurisdiction notice
aa990 Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — or if you have a dispute about your account, a transaction through bKash or Nagad, or a withdrawal that has not cleared — our support team can clarify what applies to your situation. Reach us through the channels below. Response times depend on query volume, but we aim to reply to account-related terms questions as a priority.

Live Chat Available directly from your account dashboard. Use this for quick queries about specific terms clauses, wallet transaction rules, or account status questions.
Email Support Send detailed terms or dispute queries to our support address. Include your account number and the specific clause or transaction you are asking about.
Help Centre Our help section covers the most common terms questions — account verification steps, wallet withdrawal conditions, and what happens when an account is flagged.
ACCOUNT RULES WE KEEP

How We Apply These Terms Fairly

These terms are not just a legal formality — they define how we operate your account day to day. We apply them consistently whether you deposit through bKash or Rocket, whether you are in Dhaka or anywhere else in a supported region. If we ever need to act on a breach, we notify you through your registered contact before taking any irreversible step where the situation allows it.

Wallet Verification

Every withdrawal request is matched against the wallet name on your account. If your bKash or Nagad number does not match your registration, we pause the transaction and notify you.

Account Security

Your account credentials are your responsibility under these terms. We use OTP verification at login and flag unusual access patterns — but you must not share your password or PIN with anyone.

Terms Update Notice

When we update these terms, we post the new version here and may send an in-app notice. Continued account use after that point counts as acceptance of the revised terms.

Dispute Resolution

If you believe a term has been applied incorrectly to your account or a Rocket or Nagad transaction, raise it with support first. We document every dispute and respond with the specific clause that applies.

Answers to Common Terms Questions

These are the questions we get most often about how our terms work in practice — covering your account, wallet use, and what to do if something is unclear.

Yes. All three wallet methods are covered by the same terms. Each transaction must match your verified account name, and the individual wallet provider's own rules also apply alongside ours.

We post any update to this page immediately and may send an in-account notification. Continuing to use your account after the update means you accept the revised version of the terms.

If we suspend your account for a terms breach, any verified balance is held pending review. We contact you through your registered details to explain the next steps and what documents are needed.

The terms themselves are the same, but access depends on your local law and eligible region. If aa990 is not available in your area under local law, these terms do not create a right of access.

Contact support via live chat or email with your account number and the withdrawal reference. We will identify the specific clause applied and explain the decision or escalate for a second review.

Verification means confirming your identity matches the wallet — bKash, Nagad, or Rocket — linked to your account. We may ask for a document or wallet screenshot before releasing a withdrawal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.