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How aa990 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use your aa990 account, how we store it, and what rights you have over it.

Account data kept securebKash, Nagad, Rocket payment details protectedYour right to request data accessClear retention and deletion paths
aa990 How aa990 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team is the right starting point. You can reach us through live chat on the site, by email, or through the in-app message thread on mobile. Responses to data requests typically take longer than general support queries — we aim to confirm receipt quickly and resolve the request within the timeframe required by applicable rules in your region.

Live Chat Open the chat widget on any page of the aa990 site or app. Quote your account number and state your privacy request clearly so we route it to the right team.
Email Support Send your data access or deletion request by email from the address linked to your aa990 account. Include your full name and the nature of the request.
In-App Message Log into your aa990 account on mobile, go to Help, and send a message thread. This keeps your request tied directly to your account record for faster handling.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption to all data in transit between your device and our servers — this covers login sessions, payment confirmations, and account updates. Your bKash, Nagad, and Rocket wallet details are never stored in plain text on our systems. We follow a minimum-data approach: if a piece of information is not needed to operate your account or meet a regulatory requirement, we do not keep it. You can request a copy of the data we hold or ask us to correct inaccurate details at any time through the support paths listed on this page.

Encryption in Transit

Every session — whether you are depositing via bKash or checking your account history — is protected by SSL encryption so data cannot be intercepted in transit.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how pages perform. You can adjust cookie preferences through your browser settings at any time.

Data Retention Limits

We keep your account data only as long as your account is active or as required by financial regulations in eligible regions. Closed accounts are purged according to our retention schedule.

Third-Party Sharing

Payment processors like Nagad and Rocket receive only the minimum data needed to complete a transaction. We do not pass your profile data to advertising networks or data brokers.

Common Questions About Your Privacy at aa990

Below are the questions we hear most often about how aa990 handles account and payment data. If your question is not covered here, the support paths on this page will get you to the right team.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device identifiers and session data to secure your account across devices.

Only the transfer reference and amount pass to your chosen payment processor to complete a transaction. Your full account profile is never shared with bKash, Nagad, Rocket, or any third party for marketing.

Send a data access request via live chat, email, or the in-app message thread using the address linked to your account. We confirm receipt quickly and handle the request within the applicable regional timeframe.

Yes. Contact support with a deletion request from your registered account details. We will delete what we can; some transaction records must be retained to meet financial regulations in eligible regions.

Active account data is kept while your account is open. Once an account is closed, records are held only as long as required under applicable financial rules, then removed according to our retention schedule.

We use session cookies to keep you logged in and analytics cookies to see how pages perform. You can adjust or block cookies through your browser settings; some site functions may work differently if you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.